Privacy Policy

This Privacy Policy explains your privacy rights when using our services and how your personal information is securely stored. It applies to the Fasremit website as well as all related sites, applications, and services, regardless of how you access them. You must be at least 18 years old to use our services.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We are required and obligated to collect your personal information in accordance with Indonesian laws and regulations. We take the security of your personal information seriously and will do everything we can to keep it safe. We also recommend that you keep your connected password confidential. Transport Layer Security technology will be used to encrypt all fund transfer transactions.

We limit access to your personal information only to authorized Fasremit employees in order to serve you. To protect your personal information from unauthorized access, we implement electronic safeguards and procedures that comply with applicable laws and regulations.

We may share your personal information with authorized third-party service providers who assist us with fraud screening, anti-money laundering, or other legal activities. By registering and using our services, you grant us permission to process your information for the purposes described above.

We cannot guarantee the security of your data during transmission since information is sent over the internet. However, once we receive your information, we will use strict procedures and security features to protect your personal data.

INFORMATION WE COLLECT FROM YOU

You are required to provide us with accurate and truthful information by filling out forms when registering for the application or through other correspondence such as our website. The information you provide may include your name, address, email address, phone number, financial information, reasons & details of payment, photos, and personal descriptions.

To comply with anti-money laundering obligations or other compliance requirements under applicable law, we may request additional information from you when sending or receiving certain transactions.

When providing personal data other than your own, you must have consent or authorization from the relevant individual to disclose their personal information for using our services. We may ask you to provide additional relevant documents (e.g., Power of Attorney or Employment Certificate).

We may collect information about you automatically through transaction details, technical information such as Internet Protocol (IP), and information we receive from other sources. When using our services, we may conduct background checks and collect information about you from "Third Parties" and "Publicly Available Sources."

HOW WE USE YOUR INFORMATION

• We use the information to provide you with details about our products and services;

• We use the information for security and compliance purposes, including anti-money laundering efforts, for internal use or when requested by authorized authorities or relevant external parties;

• We use the information to manage our services and internal operations, including troubleshooting, data analysis, testing, research, statistics, and surveys;

• We use the information for marketing purposes;

• We use the information to inform you about other similar services we offer.

WHERE WE STORE YOUR PERSONAL DATA

The data we receive from you is transferred and stored on secure servers. We will take all reasonable steps to ensure your data is safe in accordance with this Privacy Policy. We also want to inform you of steps you can take to further secure your online information and transactions. These may include the following:

• Do not share your information with anyone to gain access through your device.

• Do not click on any internet links contained in emails or messages directing you to the Fasremit site. Instead, use the Fasremit app or our official website at www.fasremit.com for better and safer services.

• Log out and close your browser before visiting other sites after completing your transaction.

By agreeing to this Privacy Policy, your data will be stored for no longer than 10 years from the date of account creation or transaction, as well as the account closure date. Your personal data is securely stored for legal compliance purposes and will not be used for any other purpose.

YOUR RIGHTS WHEN USING OUR SERVICES

• You have the right to access data on our platform;

• You have the right to amend data provided that the changes are accurate;

• You have the right to close your account;

• You have the right to request your personal information that we store;

• You have the right to request that we do not process your personal data for marketing or advertising purposes by contacting our Customer Support.

CHANGES TO THE PRIVACY POLICY

Any changes we make to this Privacy Policy will be posted on our website and communicated to you. Changes will not affect the Privacy Policy that applied before. By accessing, registering, and using our services after the effective date of changes, you agree to be bound by the latest terms of this Privacy Policy. If you continue to use our site, application, or services, it means you accept any updates to the Privacy Policy.

Contact

Questions, comments, complaints, and requests regarding this Privacy Policy will be welcomed, and please feel free to contact us via email: cs@fasremit.com

Cookies

We use cookies to identify you among other users. This helps us provide you with a better experience and improve our services.